I am frustrated with the customer service at Tracy Porter, a boutique for high end jewelry, clothes, shoes and furniture. Some of theproducts carried are very unique, though exorbitantly priced. I bought a bunch of things and the quality was subpar for some of them and wanted to return them. I promptly followed the directions for return and returned the merchandise. It's been 2 months and despite having called customer service repeatedly, I haven't received any word about what's happening to the items returned and where my money is!!!!!
To add to that, things that were ordered for arrival way before Christmas haven't arrived, and I can't get them to cancel those items for me. My money is stuck and the merchandise isn't even with me. Their website doesn't always say clearly when the items on back order are likely to ship.
I received a damaged item and they are refusing to send me a replacement.
After all this, every time I call, I am told that "corporate office" is dealing with my issues. This has turned out to be a nightmare. I am NEVER going to shop with Tracy Porter and want to spread the word about their totally unprofessional set up.
Monetary Loss: $2000.