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I am frustrated with the customer service at Tracy Porter, a boutique for high end jewelry, clothes, shoes and furniture. Some of theproducts carried are very unique, though exorbitantly priced. I bought a bunch of things and the quality was subpar for some of them and wanted to return them". I promptly followed the directions for return and returned the merchandise/. It's been 2 months and despite having called customer service repeatedly, I haven't received any word about what's happening to the items returned and where my money is!!!!!To add to that, things that were ordered for arrival way before Christmas haven't arrived, and I can't get them to cancel those items for me?. My money is stuck and the merchandise isn't even with me?. Their website doesn't always say clearly when the items on back order are likely to ship..
I received a damaged item and they are refusing to send me a replacement".
After all this, every time I call, I am told that "corporate office" is dealing with my issues/. This has turned out to be a nightmare!. I am NEVER going to shop with Tracy Porter and want to spread the word about their totally unprofessional set up. 128adfb
 Comments (44) |
| 1. Written by Anyone on March 28, 2012 from tampa, florida, US I sure wish those of you who have been burned would go comment on hetr blog. It will get deleted eventually there too, but more people read her blog and might see it before they erase it! |
| 2. Written by Anyone on March 28, 2012 from tampa, florida, US I sure wish those of you who have been burned would go comment on hetr blog. It will get deleted eventually there too, but more people read her blog and might see it before they erase it! |
| 3. Written by Andrea on March 7, 2012 from toronto, ontario, CA If the company went under, understandable but,do the right thing Tracy. |
| 4. Written by can't believe my eyes! on December 13, 2011 from albany, new york, US I cannot believe they have started a new company; how is this possible when they have failed to refund their customers over at Tracy Porter? Of course there is no way to alert people of their scam since all comments are deleted. I am disgusted. I hope they do not manage to swindle more money. |
| 5. Written by kate on December 10, 2011 from -, -, US I have to say I am SOOO relieved to see everyone else that has also had such a truly aweful time dealing with Tracy Porter.I too had unprocessed returns and gift certificates all totalling $500.It is APPALLING that they are starting a new company using OUR money to do so! Before i found this I was posting comments on facebook and they got taken down fairly regularly..another sign of their extremely dishonest business practices.How can these people still worship her? And how can they live with themselves knowing what they did to so many loyal customers who supported them and made it possible to live the good life they so prominently promote? SHAME on you Tracy and John.. believe me when they are up and running ( using my money to fund this new venture) I will not rest until I have spoken with anyone who will listen via phone or email.I am actually looking forward to making a pest out of myself! Good luck to all and maybe if everyone could jangle their new business we might get somewhere?! Any one had any luck with anything else? |
| 6. Written by Ripped Off By Tracy Porter on December 9, 2011 from houston, texas, US My condolences to each of you who were ripped off by Tracy Porter and her company. She did the same thing to me and, thankfully, my card-issuing bank was able to refund my money. The Porters have launched a new web site called "Poetic Wanderlust" which touts that Tracy and her "design team" will create "inspired artisan creations" for companies. She can no longer use her name in her web address because of the number of lawsuits she would likely face, nor can she carry on a retailing operation because none of the credit card companies will do business with her after she left them holding the bag to reimburse their cardholders. I spent thousands of dollars on her fashions, and her dishonesty and lack of conscience in shuttering her business is appalling. I sincerely hope no one hires her. If I ever see a tag reading "Poetic Wanderlust," I will steer clear of the merchandise, as I refuse to ever put another dime in that woman's pocket. |
| 7. Written by Poetic Wanderlust? on November 29, 2011 from madison, wisconsin, US Tracy Porter has taken all your $$ and started a new brand-Poetic Wanderlust. Designer: Tracy Porter will be happy to create artful designs for you. Of course it will all be made in China or India! |
| 8. Written by Abby on November 17, 2011 from racine, wisconsin, US Ms. Porter is now going to be on a HGTV holiday special with two other designers. Must make all the people they stole from happy to see her smiling face and fake attitude. They'll come out of this on top once again. Didn't she always say to "view life thru the rose colored glasses?" I guess it works. |
| 9. Written by Lisa on November 8, 2011 from tampa, florida, US How do I get a refund for my unused gift certificates for Tracy Porter? I understand she is now in business again-- so I want to make sure I am included in the customers who are owed refunds. They are worth a couple of hundred dollars and were bought this year in the beginning of 2011. Thank you! |
| 10. Written by Bridgette on November 8, 2011 from tampa, florida, US I hope people will not be fooled by another Tracy Porter scam! She is nothing but a con artist - a big time thief. How dare she not follow through with all the money she owes us all -- we have unused gift certificates worth hundreds of dollars in my circle of friends and family alone! For her to now get to start over and not have to reimburse everyone she stole from is an outrage! There should be laws to protect consumers from people like her! |
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